Flyetic
Private jet charter terms and conditions of Aircraft Charter
Role of Flyetic
Flyetic is an aircraft charter broker and, as such, we do not operate, maintain, own or charter aircraft ourselves. We contract with you, the Charterer, to provide brokerage and facilitation to enable you to charter an aircraft that meets the needs you have specified to us. If requested, we will also assist in the preparatory logistics for the itinerary you have specified. The actual flight is undertaken by the Operator and therefore Flyetic acts as agent only in connection with the entering into the Charter Contract on your behalf. There is no carriage agreement between Flyetic and the Charterer and/or the passengers. Flyetic is not itself a party to the carriage agreements between the Operators and the Charterer (the “Carriage Agreements”) and shall not bear any obligation or liability in relation thereto (in particular for any injury, damage, death, loss, accident or delay due to any action or omission of the Operators or any other third parties in connection with the Carriage Agreements).
These Terms and Conditions are not a contract for air transportation and no such contract is or will be entered into between you and Flyetic.
Flyetic will only ever recommend fully licensed and insured Operators and Aircraft, copies of Air Operator Certificates and insurance documents will be provided on request.
GENERAL TERMS AND CONDITIONS OF AIRCRAFT CHARTER
(A) This agreement (the “General Terms and Conditions of Aircraft Charter”) sets out the general terms and conditions for the supply of air charter brokerage services and related services by Flyetic.
(B) The provisions of these General Terms and Conditions of Aircraft Charter will be incorporated into each Charter Confirmation (as defined herein) in their entirety unless specifically agreed between the Parties (as defined herein) in writing.
(C) In the event of any conflict between the terms of any Charter Confirmation and the General Terms and Conditions of Aircraft Charter, the Charter Confirmation shall prevail
DEFINITIONS
In these conditions, the following expressions shall have the following meanings:
“Agreement” shall mean the Charter Confirmation and these General Terms and Conditions of Aircraft Charter;
“Aircraft” shall mean any aircraft which is the subject of a booking and charter agreement organised by Flyetic for the Charterer;
“Charterer” shall mean the person, firm or body corporate entering into this Agreement as identified in the Charter Confirmation;
“Charter Confirmation” means the confirmation of specific terms and conditions of Aircraft Charter booked through the Flyetic platform, provided by Flyetic and signed or accepted by the Charterer;
“Charter Price” shall mean the price shown in the Charter Confirmation, including Flyetic’s Handling Fee and such additional services requested and facilitated by Flyetic on behalf of the Charterer as set out in the Charter Confirmation or stipulated in writing after signature or acceptance in writing of the corresponding Charter Confirmation; Also included in the Charter price is the contribution to Flyetic’s Plan for the Planet.
“Flight Schedule” shall mean the point of departure, point of destination and any points between, together with any indications of departure and arrival dates and times, set out in the Charter Confirmation; Points of departure and destination will be communicated based on internationally recognised ICAO (4 letters) and IATA (3 letters) airport codes and not by airport names which are subject to change and interpretation.
“Flyetic” means and BV registered company with address Da Vincilaan 1, 1930 Zaventem Belgium with Belgian VAT registration BE 0761483058
“Flyetic Platform” means the aircraft charter brokerage platform available at www.Flyetic.com, by telephone, email and through a Flyetic app, by which Flyetic makes certain information, reservation, payment and scheduling services available to Charterer in relation to their charter of aircraft from third-party Operators.
“General Terms” shall mean the General Terms and Conditions of Aircraft Charter as set out below.
“Operator” shall mean the operator of the Aircraft or any of its employees, directors and officers;
“Parties” shall mean Flyetic and the Charterer;
“Party” shall mean Flyetic or the Charterer as the context requires;
“STD” shall mean the scheduled time of departure in the Flight Schedule.
“Force Majeure” shall mean any event or occurrence, without limitations, beyond the reasonable control of Flyetic or the Operator which prevents or delays the performance of any of its obligations.
“Travel Documents” shall mean all passenger tickets, baggage checks, air waybills and other documents required under applicable international conventions or other applicable law.
USE OF THE Flyetic PLATFORM
The Flyetic platform may aggregate quotes for air charter trips provided by third-party aircraft operators (the “Operators”).
These “General Terms” govern your access to and use of the Flyetic platform. You, as Charterer, agree to use the Flyetic platform only in accordance with these General Terms. You may access and use the Flyetic platform only in order to make legitimate requests to book, through Flyetic, services offered by the Operators.
Flyetic may at any time amend these General Terms. Your continued use of the Flyetic Platform will be governed by the General Terms in force at the time of such use.
You represent and warrant that you are of sufficient legal age and capacity to enter into legally binding agreements, including these General Terms and agreements which may be entered into between you and any Operator. You represent and warrant that no restriction applies to you that would prevent you from entering into or performing any such agreements.
You shall not use the Flyetic platform to submit requests or enter into any agreement for, in the name and/or on behalf of third parties unless you are legally authorized to do so.
You expressly agree that your use of the Flyetic Platform is at your sole risk and expense.
C. THE CHARTER CONFIRMATION
- Flyetic shall arrange that the Operator provides the Aircraft manned, maintained, equipped and fuelled for the Flight Schedule. The Charterer agrees that the carriage will be provided by the Operator who will have sole responsibility for the operation of the Flight Schedule, maintenance, insurance and operation of the Aircraft. The Charterer accepts that Flyetic acts only as an agent for the Charterer and the Operator in arrangement of the Charter Confirmation. The Charterer also accepts that the crew of the Aircraft are the servants and agents of the Operator and shall be authorised to take instructions only from the Operator unless otherwise agreed by the Operator in writing prior to the commencement of the Flight Schedule.
- If at any time prior to the STD, the Aircraft becomes unavailable or unserviceable for any reason whatsoever prior to commencement of the Flight Schedule, Flyetic shall use its reasonable commercial endeavours to find a suitable replacement Aircraft and shall disclose any extra costs to the Charterer. If Flyetic’s efforts are successful, but the Charterer elects not to accept the replacement Aircraft found by Flyetic, Flyetic shall be entitled to retain all sums due to it under these General Terms (including Flyetic's 7% fee for facilitating an Agreement) had the Charterer accepted the replacement Aircraft. If Flyetic's efforts are unsuccessful, the Charterer’s sole remedy shall be a full refund of the Charter Price (less Flyetic’s 7% fee for facilitating an Agreement) in respect of that part of any Charter Contract which cannot be fulfilled due to Aircraft unavailability. Any such refund which relates to a partial cancellation of an Agreement shall be calculated on a pro-rata basis as follows: percentage of total Charter Price (less Flyetic's fee of 7% for facilitating an Agreement) to be repaid shall equal the percentage of total flight hours under the Charter Contract which will not be flown due to unavailability of the Aircraft. For example, if 5 flight hours of a total of 20 flight hours chartered were unavailable, the Charterer would be due a refund of 25% of the Charter Price (less Flyetic’s 7% fee for facilitating an Agreement).
- Unless otherwise confirmed in writing by Flyetic the Charter Price shall not include (a) catering, (b) additional services (including any ground transport and helicopter transfers), (c) any increase in costs after the date of Charter confirmation, including security costs, aviation insurance premiums, fuel, air passenger duty, airport charges or similar costs relating to the operation of the Aircraft or any part of the Itinerary, and (d) de-icing, weather-related or hangarage costs, airfield fire category upgrades, access to VIP lounges and terminals, fuel stops or out of normal hours airport charges; Any such additional costs shall be invoiced by Flyetic to the Charterer and shall be paid promptly by the Charterer.
- The Charter Price and all other charges provided for in this Agreement are exclusive of value-added or sales tax which, if subject thereto, shall be paid in addition by the Charterer at the rate applicable at the tax point.
- The Charterer shall pay Flyetic the Charter Price in the currency stated and at the time specified in the Charter Confirmation and any other additional costs agreed between the Charterer and Flyetic.
- All sums payable to Flyetic pursuant to these Conditions, including the Charter Price and any Supplementary Invoice, shall be due in full, with any bank transfer fees and exchange charges being for the payee’s account.
- Charterers paying by way of debit or credit card acknowledge that a transaction limit may apply. In such circumstances, a member of Flyetic’s operations team will contact the Charterer to advise the best method for payment of the balance due.
- Charterers shall pay all sums due under the Charter Confirmation (including the Charter Price and any Supplementary Invoice) in full without any right of set-off, deduction or counterclaim.
- The following payment methods are offered by Flyetic:
- Bank transfers (available for Charter Price only);
- debit or credit cards
- such online payment systems as advised on Flyetic’s website.
Time is of the essence as regards payment of the Charter Price.
- Payment of sums due under these Standard Charter Terms may be made by credit or debit card.
- If any payment is not received from the Charterer by the date specified in the Charter Confirmation, Flyetic may, without prejudice to any other rights or remedies it may have in respect of such default, cancel this Agreement with no further liability to the Charterer and Flyetic will be entitled to cancellation charges from the Charterer in accordance with Clause 3. In addition, If for any reason payment of the Charter Price or any instalment thereof shall not be made on the due date then the Charterer shall pay to the Flyetic interest on the amount unpaid at the rate of 6 % per annum above the base rate for the time being of Lloyds TSB Bank plc, calculated on a daily basis from the due date until the date of payment (both before and after judgement), compounded monthly. In the event of non-payment we have the right to demand payment of all legal fees, court fees and recovery fees incurred.
- Without prejudice to Clause 03. above, the Charter Price is also subject to increase due to any variations whatsoever to the Charter Confirmation requested by the Charterer and agreed by the Operator at any time after the Charter Confirmation has been signed or accepted in writing. Any additional charges shall be invoiced by Flyetic to the Charterer and shall be paid promptly by the Charterer.
- The Charterer acceptance of the Charter Price is deemed to occur upon the receipt by Flyetic of a deposit of:-
- 30% (thirty percent) of the Charter Price or any such other deposit as may be required by the relevant Operator, whichever is the greater, where the Itinerary commences more than 30 days of the request; or
- 100% (one hundred per cent) of the Charter price where the Itinerary commences within 30 days of the request.
Payment of the Charter Price shall be made directly to the account specified by Flyetic. At the request and cost of the Charterer, Flyetic can arrange for prepaid sums to be placed on hold in an escrow account.
- Subject to the continued availability of the Aircraft, upon acceptance of the Charter Quotation, Flyetic shall issue the Charterer Confirmation.
- The balance of the total Charter Price is payable no later than 30 (thirty) days prior to the commencement of the Flight schedule or If otherwise mentioned in the Charter Contract. Should the balance not be received within that timeframe Flyetic shall (in its absolute discretion) be entitled to cancel the Flight schedule and refund the deposit received less (a) the Flyetic Handling fee and (b) the contribution of the Flight schedule to Flyetic’s Plan for the Planet and (c) any cancellation fees due to the Operator in accordance with the Operator’s Terms.
- The Charterer shall be responsible for reimbursing the Operator on demand in respect of any deicing costs incurred in connection with the performance of an Agreement.
If the Charterer does not purchase a de-icing waiver, Flyetic shall implement a credit card hold of the approximate cost of the de-icing. The customer will be informed before the flight of the credit card hold amount. This credit card hold shall be released on full settlement of the related outstanding invoice in respect of an Agreement by Charterer in accordance with these Standard Charter Terms. If the Charterer fails to make such a settlement, the Charterer agrees that Flyetic shall be entitled to request payment of the sum on hold from the Charterer's credit card.
- The Charter Price, payment terms and other commercial terms contained in the Booking Confirmation are confidential to the Parties and may not be disclosed to third parties without Flyetic’s prior approval.
- The Charterer acknowledges and agrees that the performance of an Empty Leg Charter is not guaranteed and is always conditional upon the primary charter (as giving rise to the empty leg) being operated. Should the primary charter be cancelled for any reason, the Empty Leg Charter will similarly be cancelled. In such circumstances Flyetic will endeavour to inform the Charterer of such cancellation without delay, with the Charterer being entitled to a full refund of all funds paid to Flyetic in relation to the Itinerary.
- Where a charterer requests any variation to the Itinerary or other terms of carriage as detailed in the Charter Confirmation, including but not limited to the carriage of additional Passengers or amendments to scheduled departure time(s), additional charges may be payable. Should Flyetic determine that additional charges are payable these shall be settled on demand by the charterer named in the Charter Confirmation, failing which the requested variation(s) will not be actioned by Flyetic. Flyetic may issue a Supplementary Invoice following completion of the Itinerary, which shall be settled on demand by the charterer named in the Charter Confirmation.
D. CANCELLATION AND TERMINATION
- The Charterer may cancel a Flight Schedule (or part of) pursuant to this Agreement at any time prior to the STD by notice in writing to Flyetic, subject to the cancellation terms set out in the Charter Confirmation. Cancellation charges may vary depending upon the Operator, Flight Schedule and upon additional cancellation insurances (eg COVID) taken by the Charterer. However, if the Charterer cancels one or more of the flights in the Flight Schedule, Flyetic may also apply a cancellation fee of 7% for facilitating the Agreement. Flyetic shall use reasonable endeavours to minimise cancellation charges raised by the Operator however the Charterer acknowledges that such charges will be levied upon Flyetic in the event of the Charterer’s cancellation and as such, the cancellation charges as between Flyetic and the Charterer represent a genuine pre-estimate of the loss that Flyetic will suffer and do not in any way represent a penalty.
- Flyetic may apply any monies already received from the Charterer in satisfaction of such cancellation charges.
- Flyetic may terminate this Agreement immediately by notice in writing if:
The Charterer commits a breach of this Agreement which is incapable of remedy or which, if capable of remedy, is not remedied within such reasonable time as Flyetic shall require; or
If, in the opinion of Flyetic, the Charterer is unable to pay its debts or declare insolvent according to the provisions of the Code of Economic Law, entitled ‘Insolvency of Undertakings’ or any similar event to any of those in this Clause occurs in respect of the Charterer in any territory whose jurisdiction the Charterer is subject.
- If Flyetic terminates this Agreement under this Clause, the Charterer shall be liable for cancellation charges in accordance with Clause 1.
E. LIABILITY AND INDEMNITY
- This Agreement does not constitute a contract for carriage. Flyetic does not act as a common carrier or any other type of carrier in respect of any of its obligations under this Agreement and Flyetic acts solely as agent for the Charterer in connection with this Agreement. Acceptance or performance by Flyetic of any of its obligations under this Agreement does not assign to it any liabilities of the Operator as carrier.
In entering into this Agreement Flyetic neither acts nor holds itself out as a principal in respect of the provision of air services nor as a licensed air carrier and neither does Flyetic act as the agent of the Operator.
- The operation of the Flight Schedule will be subject to the Operator’s terms and conditions of carriage, a copy of which the Charterer may obtain on request from Flyetic. The Charterer should be aware that, depending on the domicile of the Operator, amongst other things, the liability of the Operator to the Charterer may be limited in certain ways, including with regard to death and personal injury.
- Any information of any kind whatsoever which is provided in, or accessible through, the Flyetic platform is provided or accessible for information only, without any warranty of any kind, either express or implied. In particular, no warranty is made regarding:
- the accuracy, topicality, reliability, correctness, completeness or quality of any such information;
- the handling and/or acceptance of any Request;
- the entry into any Carriage Agreement between any Operator and any User;
- the availability of services through the Network;
- the fact that the Network will be accessible, functioning or error-free.
To the full extent permitted by applicable law, any liability of Flyetic and of its shareholders, partners, affiliates, officers, directors, employees, agents, representatives, servants, auxiliaries, successors and assigns for any injury, damage, death, loss, accident or delay arising out of or in connection with:
- these General Terms;
- its activities and/or services hereunder;
- the Flyetic Platform and any information provided in, or accessible through, the Network;
- any use of the Network or any issue in relation thereto;
- any handling or non-handling of a Request; and
- any services obtained through the Network,
is excluded.
In any case, any liability of Flyetic and of its shareholders, partners, affiliates, officers, directors, employees, agents, representatives, servants, auxiliaries, successors and assigns for consequential or indirect damages and for loss of revenues or profits is excluded.
F. OPERATION OF THE FLIGHTS
- As stated in Clause 02. of D here above the Operator’s terms and conditions of carriage apply to the operation of the Flight Schedule pursuant to the Charter Confirmation. These conditions shall include the following provisions without prejudice to the application of the Operator’s other terms and conditions of carriage. In the event of any discrepancy between the Operator’s terms and conditions of carriage and the following provisions, the following provisions shall prevail.
- If the Aircraft, for any reason, whether before or after the commencement of the Flight Schedule, becomes incapable of undertaking or continuing all or part of the Flight Schedule, the Operator may at its absolute discretion substitute one or more aircraft of the same or another type and the provisions of the Agreement shall apply to the substituted aircraft.
- If the performance of the Flight Schedule is prevented or delayed by the Charterer or anyone acting on its behalf including (but not limited to) any passenger or luggage arriving before the STD later than sufficient to be carried on the Flight , the Operator may at its absolute discretion and without liability depart as scheduled or delay departure. Any additional expense attributable to such delayed departure (including but not restrictive to accomodation, refreshments, meals, extra transportation) shall be borne by the Charterer.
- In the event of non-performance of the Charter Contract or delay caused by actions of third parties, labour difficulties, Force Majeure, including but not limited to inclement weather or technical breakdown or accident to the Aircraft or any part thereof, or any machinery to be used in relation to the Aircraft, the Operator shall use all reasonable endeavours to perform or continue the Flight Schedule but otherwise shall have no liability to the Charterer whatsoever.
- On request, Flyetic shall negotiate on the Charterer’s behalf for any expenses incurred by the Charterer as a direct result of technical breakdown of the Aircraft. Flyetic shall not be held liable for these costs but shall use its best endeavours, as agent, to recover these costs should the client wish for Flyetic to perform these negotiations with the Operator on their behalf.
- In the event of non-performance of the Charter Contract or delay under Clause 04. above, the Charterer shall be liable to pay to Flyetic such proportion of the Charter Price as shall apply to that part of the Flight Schedule which has been performed together with any additional charges and expenses payable by the Charterer pursuant to these General Terms.
- The Operator shall be entitled to depart from the Flight Schedule where necessary in its reasonable opinion and any additional expenses applicable to such departure shall be borne by the Charterer.
- If the Aircraft for any reason is diverted from any airport, aerodrome or destination shown in the initial Flight Schedule to another, the journey to the scheduled destination shall be deemed to be complete when the Aircraft arrives at such other destination. Charter Price may increase if the Charterer requests that (only once in the reasonable opinion of the Operator it is safe or practical to do so) the Aircraft is repositioned to the destination shown in the initial Flight Schedule. Any additional charges shall be invoiced by Flyetic to the Charterer and shall be paid promptly by the Charterer.
- In the event that a passenger’s conduct, behaviour or health is deemed by the captain of the Aircraft to cause, or be likely to cause, discomfort or nuisance to other passengers, damage to the Aircraft or jeopardise the safety of the passengers and/or the Aircraft, then the captain of the Aircraft shall be entitled to take any action deemed necessary to procure the safety of the passengers and Aircraft including, but not limited to diverting or returning to the airport of departure and/or removing the passenger(s) in question. If such action is deemed necessary the Charterer shall be liable for all costs resulting from such diversion and removal. Any charges shall be invoiced by Flyetic to the Charterer and shall be paid promptly by the Charterer.
- In the event that any damage is caused by passengers to the Aircraft, its fixtures or fittings, charges deemed reasonable by the Operator for repair or replacement will be borne by the Charterer. Any charges shall be invoiced by Flyetic to the Charterer and shall be paid promptly by the Charterer.
- The captain of the Aircraft shall have absolute discretion:
- to refuse any passenger(s), baggage, cargo or any part thereof;
- to decide what load may be carried on the Aircraft and how it shall be distributed;
- to decide whether and when a flight may be safely undertaken and where and when the Aircraft shall be landed.
- The Charterer shall ensure that any goods to be transported are sufficiently and properly packed for carriage taking into account all reasonable demands of the Operator and the captain and where necessary complying with IATA Dangerous Goods Regulations, a copy of which is available at the office of Flyetic or will be provided on request.
- The Operator shall be entitled at its own discretion and without compensation to the Charterer to use any part of the carrying capacity of the Aircraft unused by the Charterer, except by means of the carriage of additional passengers, and to use any part of the Flight Schedule unused by the Charterer.
- Charterer and/or Passengers (as the case may be) shall be solely responsible for arriving at the specified check in point at the departure airport in sufficient time and for complying with the Operator’s Terms and (where applicable) Conditions of Carriage, including but not limited to rules regarding luggage restrictions, the carriage of pets and on-board behaviour. To the extent a Charterer or any Passenger fails to comply with such terms, Flyetic shall be under no liability whatsoever, nor shall it be under any obligation to make alternative travel arrangements for the Charterer and/or Passengers in the event of any resulting travel disruption. To the extent Flyetic does elect to provide assistance in making alternative travel arrangements all associated costs shall be payable on demand by the Charterer named in the Booking Confirmation.
- Charterers shall give Flyetic all necessary information and assistance, including confirmation of the identity of all Passengers within any timeframe as may be stipulated by Flyetic, in order that Operator can issue traffic documents as necessary and/or finalise arrangements for the performance of the Itinerary.
G. LICENCES AND INTERNATIONAL REGULATIONS
- Flyetic shall procure that the Operator shall supply the Travel Documents and all other necessary documents relating to the carriage undertaken pursuant to this Agreement and the Charterer shall provide to Flyetic all necessary information and assistance to complete such documents as soon as possible after the making of this Agreement.
- All Flights are conditional on the grant and continued retention of, and are subject to, the terms and conditions of (i) the relevant air transport licence issued to the Operator by the relevant authority and (ii) any further licences or authorities which may be required for the operation of the Flight Schedule, whether required under the laws or regulations of the state in which the Aircraft is registered or any other state to, from or over which the Aircraft will be flown in the course of the Flight Schedule.
- Charterers and Passengers are solely responsible for obtaining all required travel documents and visas (including, where relevant, pet passports) and for complying with all applicable customs, police, public health, immigration and other lawful regulation, laws, orders, demands, instructions and travel requirements in countries of departure, arrival or transit. All travel documents (including, where relevant, pet passports) shall be presented in sufficient time to complete departure procedures. Flyetic shall have no liability whatsoever for a Charterers or Passenger’s failure to comply with this Clause
- In the event that any passenger of the Charterer is refused entry at any destination airport, the Charterer shall indemnify and keep indemnified Flyetic, its officers and employees and agents against any and all cost or expense whatsoever incurred by Flyetic in respect thereof (including but not limited to charges, fee, penalties, imposts or other expenses levied upon the Operator and passed on to Flyetic) or of any arrangements made by the Operator and/or Flyetic to return such passenger to the country from which such passenger was originally carried. Any charges shall be invoiced by Flyetic to the Charterer and shall be paid promptly by the Charterer.
H. GENERAL PROVISIONS
These General conditions set out the entire agreement and understanding between the Parties as regards the charter of aircraft through the Flyetic Platform. No Party has relied upon representations made to it by another Party, whether written or oral, except as is expressly contained in these Charterer Conditions.
No failure by Flyetic to exercise and no delay by Flyetic in exercising any right, power or privilege hereunder shall operate as a waiver thereof nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power of privilege. The rights and remedies herein provided are cumulative and are not exclusive of any rights or remedies provided by law.
Charterers shall not be entitled to assign their benefits under these Charterer Conditions.
Flyetic may at any time amend these Charterer Conditions in its absolute discretion. Existing bookings shall remain subject to the Charterer Conditions in force at the time of booking.
A person who is not a Party to these Charterer Conditions shall have no rights
to enforce any of its terms.
This Agreement shall be governed by and construed in accordance with the Belgian Law
- The Parties shall endeavour to settle by negotiation any dispute arising out of or in connection with the Agreement, and all the consequences thereof. Such dispute shall be notified in writing by the claiming Party to the other Party, and the Parties shall endeavour to settle such dispute by negotiation within thirty (30) days from receipt of said notice.
- In case of failure to settle the dispute by negotiation within the period of time above-mentioned, the claiming either Party may seek to refer the dispute to mediation. The introduction of mediation proceedings does not prevent the Parties from taking any provisional and conservatory measures they deem necessary.
- If the Parties do not agree to mediate or if mediation does not result in a settlement within thirty (30) days following the filing of the request for mediation or within such other period as the Parties may agree in writing, each Party may bring an action before the Commercial Court of Brussels
- If any or more of the provisions contained in this Agreement should be illegal, unenforceable, or for any Reason not be held valid, this will not affect any other provision of this Agreement.
Nothing in this Agreement, expressed or implied, is intended to confer upon any third party, other than the legal successors of the Parties and third parties to which the Agreement or certain rights under or in relation to the Agreement have been assigned as provided under this Agreement, any rights to require fulfilment of any obligation under this Agreement or any other right whatsoever under or by reason of this Agreement.
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